Q: I have not received an order confirmation email, what should I do?
A: We recommend you always check your Spam/Junk folder as you may find the order confirmation email there. Usually, you would receive an order confirmation email within two hours of placing your order, but it may take a bit longer. Still, if you are not receiving the email and you are not sure if your order has gone through, make sure to contact our customer service team for more information.
Q: How to know my online order has gone through?
A: You can tell your order has gone through our system if an order number appears on your screen once you finish the order if you receive an order confirmation email from us.
Q: Can I add something to an existing order?
A: If you would like to purchase more goods, do not hesitate to place a new order.
Q: How to pay for my online order?
A: We accept all sorts of credit/debit/bank cards.
Q: Where do you deliver?
A: We are currently delivering to the UK only. Unfortunately, international delivery is not available at the moment, excuse us for any inconvenience.
Q: What courier companies do you work with?
A: We work with Parcel Force
Q: How can I get an exact delivery date and time?
A: Unfortunately, delivery companies and couriers do not provide us with the exact time of delivery. Therefore, the delivery date and time we provide you with is an approximate estimate. Most delivery companies provide us with tracking numbers we will further send to you so you can track the progress of your order. On the day of delivery, you will receive a text notification with the timeslot when your order will be delivered.
Q: What if I’m not home for the delivery?
A: Since we are selling higher-priced items on our website that need signature, we cannot leave your order unattended or with your neighbours. Someone needs to be home on the day of delivery. If this is not possible, please make sure to contact our customer service team and we will rearrange the date of delivery for you.
Q: Can the driver take my order inside the property?
A: No, unfortunately, deliveries are made only to the door. In connection with the precautions due to Covid-19, drivers may leave your order in a safe and sensible location. Please, let us know beforehand if you are self-isolating.
Q: There are damaged goods in my order.
A: We do our best to make sure the goods you have purchased arrive at you in the same pristine condition they have left the warehouse. However, accidents do happen occasionally. It is usually during transit when goods may get damaged. We strongly encourage you to inspect the condition of all goods in your order upon delivery. In case there are damaged goods, the delivery driver must create a protocol for the damage. Once this is done, make sure to take a few photos of the damaged product and send them to us at firstname.lastname@example.org, along with your name and order details. Our customer service team will do their best in assisting you to resolve this issue.
Q: Why is my order taking too long to arrive?
A: We do our best to make sure the goods you have purchased from our website arrive at you as soon as possible. However, it is important to keep in mind that sometimes courier and delivery companies do take longer than promised to deliver your order. In most cases, these delays will be due to reasons not under their control. After we release your order to the delivery company, it is in their hands to deliver it to you safely and on time. If you are provided with a tracking number for your order, please, make sure to follow its progress. If your delivery is taking too long, please make sure to contact our customer service team at 020 7036 0623 or email@example.com and we will do our best to assist you in resolving the issue.
Q: Can I cancel my order?
A: Yes, you have the right to cancel your order. Contact our customer service team at 020 7036 0623 or firstname.lastname@example.org as soon as you make the decision to cancel your order and we will cancel it for you. However, keep in mind that if you decide to cancel your order after it is already dispatched, you will need to pay the delivery charges and costs.
Q: Do I need to register on the website before placing an order?
A: It is not necessary to register if you want to place an order with us. After you have selected the products you want to purchase and added them to the basket, simply select Checkout as Guest.
Q: Can I pay over the phone?
A: Paying over the phone is acceptable. The only condition is the billing address of your payment card is matching the delivery address.
Q: What types of deliveries do you offer?
A: Currently we are offering the following types of delivery options:
Q: What are the delivery charges?
A: Our delivery charges are:
- Standard Delivery - £5.95 incl vat
- Next Day Delivery - £7.95 incl vat
UK Zonal Surcharges
Zonal surcharging applies for the following postcodes:
• Zones 2 – The Highlands and Islands of Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZA
• Zone 3 – Northern Ireland, Isle of Man and the Isles of Scilly – postcodes BT, IM, TR21-25. Please note, ParcelForce classify the Channel Islands as an international destination.
Q: I made a mistake when placing my order, can I correct it?
A: Yes, you can correct a mistake you have made while placing your order, simply contact our customer service team via phone or leave us a message on our email and a member of our customer service team will assist you as fast as possible.
Q: Can I collect my order?
A: Yes, you are able to collect your order. You can arrange collection by choosing the Collection option at checkout and you are welcome to our warehouse to collect your item.
Q: Can you store my order?
A: We can store your order at our warehouse for seven days free of charge. Once the period of seven days is extended, you will have to pay £5 for each additional day of us storing your order.
Q: Where can I find you?
A: We are located at Unit 5, 998 North Circular Road, NW2 7JR, London
Q: What is a refurbished Grade A laptop?
A: Laptops and computers classified as Grade A are high-quality laptops in excellent condition from a cosmetic standpoint. Grade A laptops have none or minimal imperfections such as marks, scuffs, or scratches. Grade A laptops are often marketed ‘as new’ because of their excellent condition and minimal or no wear and tear signs.
Q: What is a refurbished Grade B laptop?
A: Laptops falling into the category of Grade B are in good condition with some signs of previous use. Marks and scratches can be noticeably visible with Grade B laptops and computers, including shiny keys and surfaces around the keyboard and/or mouse, but overall they look almost new.
Q: What is the difference between Grade A and Grade B laptops?
A: The main difference between these two categories of laptops and computers is determined by the lower price of Grade B laptops and computers, as well as Grade A reflects ‘as new’ or excellent cosmetic condition, while Grade B reflects good or satisfying cosmetic condition. However, both groups of laptops are offered and can be experienced with the same high level of functionality and productivity and with a customer service guarantee.
Q: Are Grade B laptops discounted or part of a special offer?
A: Yes, Grade B laptops and computers are available at a lower price compared to Grade A or brand-new laptops and computers. Therefore, you can often find Grade B laptops and computers at a deducted price and classified as ‘revalued’.