Once we dispatch your order, you will receive a confirmation message on the email address you have provided during registration. If applicable, the confirmation email message will contain a further tracking information.
The delivery price of your order will be visible during checkout. Please note that some goods may have a different delivery price – this applies to very heavy and voluminous packages. We always strive to provide every client with the best service possible whenever you shop with us and place an order.
We make sure that all clients and customers are aware of any changes in our delivery policy before placing an order with us. In case you have an additional question regarding delivery, do not hesitate to contact our customer service team at 020 7036 0623 or leave us a message at firstname.lastname@example.org. A member of our customer service team will gladly assist you.
- Delivery dates: Monday to Friday, excluding Bank Holidays
- Delivery times: 08:00 AM until 07:00 PM
- Next day delivery is subject to stock availability.
- Keep in mind that delivery dates and times provided by the company are approximate estimates. The company cannot be held responsible or liable for any additional costs and inconveniences arising from delayed deliveries.
In all cases when you notice missing goods from your order or you receive damaged goods, please contact our customer service team immediately at 020 7036 0623. Before you sign the Delivery Note provided to you by the delivery vehicle driver, make sure to inspect your order and describe any missing and damaged goods. Failure to report missing and damaged goods will result in your inability to claim a refund and replacement. Always inspect your order before the delivery driver lefts.
Excuse us, we are currently unable to provide international delivery of goods anywhere outside of the United Kingdom.
Q: What courier companies do you work with?
A: We work with Parcel Force.
Q: How can I get an exact delivery date and time?
A: Unfortunately, delivery companies and couriers do not provide us with the exact time of delivery. Therefore, the delivery date and time we provide you with is an approximate estimate. Most delivery companies provide us with tracking numbers we will further send to you so you can track the progress of your order. On the day of delivery, you will receive a text notification with the timeslot when your order will be delivered.
Q: What if I’m not home for the delivery?
A: Since we are selling higher-priced items on our website that need signature, we cannot leave your order unattended or with your neighbours. Someone needs to be home on the day of delivery. If this is not possible, please make sure to contact our customer service team and we will rearrange the date of delivery for you.
Q: Can the driver take my order inside the property?
A: No, unfortunately, deliveries are made only to the door. In connection with the precautions due to Covid-19, drivers may leave your order in a safe and sensible location. Please, let us know beforehand if you are self-isolating.
Q: There are damaged goods in my order.
A: We do our best to make sure the goods you have purchased arrive at you in the same pristine condition they have left the warehouse. However, accidents do happen occasionally. It is usually during transit when goods may get damaged. We strongly encourage you to inspect the condition of all goods in your order upon delivery. In case there are damaged goods, the delivery driver must create a protocol for the damage. Once this is done, make sure to take a few photos of the damaged product and send them to us at email@example.com, along with your name and order details. Our customer service team will do their best in assisting you to resolve this issue.
Q: Why is my order taking too long to arrive?
A: We do our best to make sure the goods you have purchased from our website arrive at you as soon as possible. However, it is important to keep in mind that sometimes courier and delivery companies do take longer than promised to deliver your order. In most cases, these delays will be due to reasons not under their control. After we release your order to the delivery company, it is in their hands to deliver it to you safely and on time. If you are provided with a tracking number for your order, please, make sure to follow its progress. If your delivery is taking too long, please make sure to contact our customer service team at 020 7036 0623 or firstname.lastname@example.org and we will do our best to assist you in resolving the issue.
Q: Can I cancel my order?
A: Yes, you have the right to cancel your order. Contact our customer service team at 020 7036 0623 or email@example.com as soon as you make the decision to cancel your order and we will cancel it for you. However, keep in mind that if you decide to cancel your order after it is already dispatched, you will need to pay the delivery charges and costs.